Payment Policy

At Freya Fabric, we want your checkout experience to be as smooth and secure as possible. This policy outlines how we handle payments for all orders placed within the United States.

Accepted Payment Methods

We accept the following payment methods at checkout:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal
  • Apple Pay
  • Google Pay

All payments are processed in USD (United States Dollar).

Payment Security

Your payment information is always handled with care. All transactions on our site are encrypted using SSL (Secure Socket Layer) technology, and we never store your full card details on our servers. We work with trusted, PCI-compliant payment processors to ensure every transaction is safe.

When You're Charged

Payment is collected at the time your order is placed. By completing checkout, you confirm that the payment details provided are accurate and that you are authorised to use the selected payment method.

Order Verification

To protect our customers, some orders may go through a brief verification step before being processed. If your order is flagged for review, we'll reach out to you directly. This is simply a precaution to prevent unauthorised transactions — nothing to worry about.

Failed or Declined Payments

If your payment doesn't go through, your order will not be confirmed. Common reasons for a declined payment include insufficient funds, incorrect card details, or a block placed by your bank. We recommend double-checking your information or contacting your bank if the issue persists.

Taxes

Applicable sales tax will be calculated and displayed at checkout based on your shipping address. The final amount you see before placing your order is what you'll be charged — no surprises.

Discount Codes & Promotions

Promotional codes must be entered at checkout before completing your purchase. We're unable to apply discounts retroactively once an order has been placed. Only one discount code may be used per order unless otherwise stated.

Billing Information

Please make sure your billing address matches the information on file with your bank or card provider. Mismatched details can sometimes cause payment failures or delays in processing your order.

Contact Us

Email: service@freyafabric.com
Phone: +1 518-854-4408 
Address: 120 Washington Ave Ext P107, Albany, NY 12203, USA
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)